This policy explains what information thepurerx.com collects, why it is collected, and how it is handled. It applies to this website and to the consultation and client forms on it. Please read it together with our disclaimer.
Who we are
This site is operated by The Pure Rx. You can reach us by telephone during posted business hours using the number shown in the site header, or in writing at the address on our contact page.
Information you give us directly
If you complete a consultation or client form we ask for the information needed to respond to you and to prepare for your appointment. Depending on the form, this can include:
- Your name, date of birth and gender
- Your email address, telephone number and postal address
- An emergency contact
- Health details you choose to share, which may include current medications, allergies, reported conditions, height, physical activity, and diet and lifestyle answers
- Your drawn signature and your initials, where a form asks you to acknowledge specific statements
- How you heard about us
You decide what to share. If you leave an optional field blank we simply will not have it. Please do not send information you do not want us to hold.
Information collected automatically
Our server records ordinary technical details when you visit, such as your IP address, browser type, the pages you view and the time of your visit. This site uses cookies, and it uses analytics and advertising measurement tags to understand how people find and use the site. You can control cookies through the consent notice and through your browser settings. Blocking cookies does not prevent you from using the site or from contacting us.
How we use your information
- To answer your enquiry and arrange your consultation
- To prepare for and deliver the service you asked for
- To keep a record of the acknowledgements you agreed to
- To meet our record keeping and legal obligations
- To keep the site secure and working correctly
We do not sell your information. We do not rent or trade it. We do not use the health details you send us to target advertising to you.
Health information
Health details you send through this site are treated as confidential and are used only to respond to you and to provide the service you requested. Access is limited to the people who need it to do that work. Signed acknowledgement images captured by our forms are stored so that they are not publicly accessible. If you would prefer not to send health details through a web form, telephone us instead and we will take your enquiry by phone.
When we share information
- With service providers who operate parts of this service for us, such as our website host and our email provider, and only so far as they need it to provide that service
- Where you ask us to share it, or give us permission to
- Where the law requires it, for example a valid court order or a lawful request from a public authority
- Where it is necessary to protect someone from serious harm
How your information reaches us
Form submissions are delivered to our practice email and stored in our records. Email is convenient but it is not a fully secure medium. If a matter is sensitive or urgent, please telephone us rather than sending it through a form.
Keeping information secure
This site is served over an encrypted HTTPS connection. Access to submitted information is restricted to authorized people. No website or email system can be guaranteed completely secure, and we will tell you promptly if we become aware of a problem that affects your information.
How long we keep it
We keep consultation records for as long as we need them to provide the service and to meet our professional and legal record keeping obligations, and then we dispose of them securely. If you would like your information removed sooner, contact us and we will tell you what we are able to delete and what we are required to retain.
Your choices
You can ask what information we hold about you, ask us to correct anything that is wrong, ask us to delete information we are not required to keep, and ask us to stop contacting you. Telephone us or write to us and we will respond.
Children
This site is intended for adults. We do not knowingly collect information from children through this website. A parent or legal guardian should make any enquiry on behalf of a minor.
Links to other sites
Our pages may link to other websites. Once you follow a link you are covered by that site’s own privacy policy, not this one.
Changes to this policy
If we change how we handle information we will update this page and change the date at the top. Please check back from time to time.
Contact us about privacy
If you have a question or a concern about privacy, telephone us using the number in the site header. We would rather hear from you directly and put something right than have you wonder about it.
This page describes our current practices. It is general information about how this website handles data and it is not legal advice.
